Warranty Policy

This limited warranty ("Warranty") applies to Wigain Omnision XR Glasses and accessories ("Product") that are purchased directly from Hong Kong Wigain Technology Co., Limited ("Wigain") or an authorized reseller. Before utilizing your product, please review this policy.

Area of Coverage

Wigain guarantees that the hardware components of the Product will function substantially in accordance with Wigain's technical specifications for one (1) year from the date of shipment or retrieval by the end user and will be free from manufacturing defects with respect to normal use.

The end user's sole remedy for defective workmanship or materials in the Product is this Warranty.

How to Begin a Warranty Claim

For instructions on how to initiate a warranty claim, please get in touch with our Customer Care team at marketing@wigain.com if you purchased your Product directly from Wigain.

Please get in touch with the authorized reseller directly for warranty service if you purchased from them.

Transfer

This warranty is exclusively intended for the original end-user and is not transferable or assignable.

Items Not Covered by This Warranty

The following are not covered by this Warranty:

• Products that are purchased outside of authorized channels or jurisdictions where Wigain sells its products.
• Hardware or accessories that are not produced by Wigan, regardless of whether they are sold or bundled.
• Third-party applications, firmware, or software (refer to the relevant software license agreements).
• Loss or damage resulting from accident, misuse, neglect, improper storage, unauthorized modifications or repairs, exposure to substances or extreme conditions, or use of the wrong products.
• Cosmetic damage (scratches, flaws, etc.) that is presumed to be the result of misuse or failure to adhere to instructions.
• Consumable parts, battery depletion, or normal wear and tear, unless the result of defective materials or workmanship.
• Products that have been resold (except through authorized resellers) bear legal notices or have had their serial numbers removed.
• Utilization in contravention of laws, agreements, or instructions.

Voided Warranty

The Warranty is null and void in the event that:

• Any security mechanism is evaded.
• The Product is resold by a party other than an authorized reseller.
• Legal notices or serial numbers are eliminated.
• The Product is utilized in a manner that contravenes any relevant laws or agreements.
• Repairs or modifications are implemented without authorization.

Limited Liability and Disclaimer

This Warranty is the sole express warranty that Wigain offers for the Product to the fullest extent permitted by law. Wigain expressly disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Wigain and its affiliates are not responsible for any indirect, incidental, special, or consequential damages that may result from the use or inability to use the Product. The total liability will not exceed the quantity paid for the Product.

Your Rights

This Warranty grants you specific legal rights. This Warranty does not affect any additional rights that you may have under applicable local legislation.