Privacy Policy

This Privacy Policy delineates the manner in which Hong Kong Wigain Technology Co., Limited ("Wigain," "we," or "us") collects, uses, discloses, and safeguards your personal information when you interact with us, use our augmented reality, mixed reality, and extended reality products, services, or websites.

This policy encompasses the following:

• Our Products and Services
• The Information We Collect
• The Ways in Which We Use Information
• The Ways in Which We Disclose Information
• Your Decisions
• Your Rights
• Additional Critical Information
• Notices Regarding Specific Locations
• Contact Us

This policy does not apply to third-party products or services that may integrate with Wigain products. Kindly examine the privacy policies of the third-party services in question.

Our Products and Services

Wigain is a company that specializes in the development and provision of XR devices and accessories, such as smart spectacles, neural wristbands, and smart rings. Additionally, the company offers software development kits (SDKs) and online platforms for documentation, support, and learning resources.

The Data We Gather

We may collect the following categories of information, contingent upon your interaction with Wigain:

• Account Information: Name, email address, company, and other registration details.
• Contact Information: Name, job title, address, phone number, or other contact details that were provided during support or purchases.
• Analytics and Usage Data: Crash reports, device performance, and the manner in which you utilize our products and services.
• Payment and Transaction Information: Purchase history, billing address, and payment method.
• Website Log Data: IP address, access times, browser type, pages visited, and download history.
• Device and Sensor Data: Battery status, settings, sensor data (e.g., cameras, motion sensors), hardware/software versions, and device serial number.
• Additional Information: Details you provide during interactions with Wigain, forum participation, or customer feedback.

Information Utilization

We utilize your information to:

• Operate, enhance, and provide our products and services.
• Enhance and customize your experience.
• Create new features for AR, MR, and XR.
• Distribute technical updates, security notifications, and administrative messages.
• Fulfill orders and process transactions.
• Analyze usage and monitor trends.
• Detect and prevent fraud or abuse.
• Comply with legal obligations.
• Send you marketing and promotional communications (with your consent).

Methods of Information Disclosure

We may disclose your information to the following entities:

• Service providers who process data on our behalf.
• Application providers (when you utilize third-party applications on Wigain devices).
• Enterprises (if your employer or another organization manages your device).
• With social media platforms (if you elect to share content).
• In order to safeguard Wigain's rights or adhere to legal obligations.
• In connection with business transfers, mergers, or acquisitions.
• With your assent or at your direction.

We do not sell your personal information.

Your Decisions

• Product Settings: You can modify the privacy settings on your device or in your account.
• Marketing Preferences: You may choose to opt out of promotional communications by following the instructions provided in the messages or by contacting us at marketing@wigain.com.
• Cookies: For additional information and options regarding cookies and monitoring technologies, please refer to our Cookie Policy.

Your Rights

In accordance with your location, you may be entitled to the following rights:

• Access the personal information we maintain about you.
• Request the correction or deletion of your data.
• Restrict or object to specific processing.
• Request data portability.
• Withdraw consent at any time.
• Not be subjected to discrimination for exercising your rights.

To exercise these rights, kindly reach out to us at support@wigain.com.

Additional Critical Information

• Security: We implement industry-standard security measures to safeguard your information from unauthorized access.
• Retention: We retain your information for the duration of time that is required for business, legal, or regulatory purposes.
• International Transfers: Your data may be processed outside of your country. We implement measures to guarantee that suitable safeguards are implemented.

Notices Regarding Specific Locations

Additional privacy rights or notices may be applicable, contingent upon your jurisdiction. If you are a resident of the EU, UK, or any other region with specific privacy regulations, please do not hesitate to contact us for additional information.

Contact Us