Terms of Sale

Last Revised: April 17, 2025

  

Important: Please read these terms of sale carefully before purchasing wigain xr glasses or related products. You agree to be bound by these terms, including our return and warranty policies, by placing an order with Hong Kong Wigain Technology Co., Limited ("Wigain," "We," Or "Us"). Do not place an order if you do not agree.

 

1. Your Purchase

You have the option to purchase Wigain XR Glasses and related products directly through our authorized sales channels. Upon receipt of your acceptance, you will receive an email confirming your order. We reserve the right to restrict sales to specific jurisdictions, request additional information for verification, and limit quantities. Your name, contact information, payment information, and shipping address may be requested. For further information regarding our privacy practices, please consult our Privacy Policy.

 Items may only be acquired for personal use or, with explicit written authorization, for resale to end users.

 

 2. Supplementary Terms

Additional terms, including software license agreements, safety guidelines, and supplemental terms that are included with Wigain products, may apply to your purchase and use. Additional terms may be imposed by the manufacturer or provider when you acquire third-party items from us.

 

  3. Payment

A valid payment method that Wigain recognizes must be utilized. You authorize us to charge the total amount, including applicable taxes and shipping, to your selected payment method by submitting an order. Your order may be suspended or terminated if your payment cannot be processed.

 4. Refunds and Cancellations

For reasons such as out-of-stock items or ineligible use cases, we reserve the right to terminate your order at any time, including after bill payment. A complete refund will be issued for undelivered items in the event that we cancel your order after payment. For further information regarding refunds and returns, please consult our Return Policy.

 

 5. Pricing and Taxes

Prices are indicated in the currency of the relevant country and are subject to modification at any time before the order is accepted. Taxes and other fees may not be included in the price unless mandated by law. You are accountable for all applicable taxes, fees, and duties. Taxes will be computed and displayed during the purchase process, as necessary.

 

 6. Shipping and Delivery

 Delivery times are not guaranteed; however, we will make commercially reasonable endeavors to deliver your order within the estimated timeframe. You are accountable for the shipping and handling fees that are displayed during the purchase process. The risk of loss or damage is transferred to you upon delivery. The title is transferred upon completion of payment.

 

 7. Prototypes and Product Availability

 Product Availability:  

 The Wigain Omnision XR Glasses that are presently available for purchase on our website are prototype models. The final version of the product that is shipped to consumers may differ in terms of its appearance, features, or specifications from the prototype or promotional materials that are displayed online. Product availability is restricted and may be altered without prior notification.

 

8. Errors

We endeavor to ensure that product descriptions, pricing, and other information are accurate; however, errors may occur. We reserve the right to rectify errors and modify or terminate orders as necessary, which may include charging the correct price or issuing a refund.

 

9. Warranty and Returns

All eligible Wigain XR Glasses and accessories that are purchased directly from us are subject to our Return Policy. Wigain provides a one-year limited warranty on hardware devices and accessories. Please consult our Warranty Policy for information regarding warranty claims. Third-party products may be accompanied by their warranties.

 

10. Resale

Prior written authorization is required for the resale of Wigain products. You are required to ensure that all relevant terms, safety information, and warranty details are provided to end customers if you are authorized to resell.

 

11. Export Restrictions

You must adhere to all relevant export control laws and regulations. It is prohibited to export, re-export, or utilize Wigain products in a manner that contravenes any relevant laws.

 

12. Liability Limitation

Wigain and its affiliates shall not be held accountable for any indirect, incidental, consequential, or special damages that may result from the purchase or use of Wigain products to the fullest extent permitted by law. The total amount of our liability will not exceed the amount you paid for the item.

 

13. Law that governs

The laws of the People's Republic of China govern these Terms of Sale.

 

14. Additional Terms

A waiver of any provision is not effective unless it is in writing. The remainder will remain in effect if any provision is determined to be unenforceable. The complete agreement regarding your purchase is encapsulated in these Terms of Sale.

 

Contact Us

For inquiries or assistance, please reach out to Hangzhou Qiuguo Plan Technology Co., Ltd.  

Address: Room 5003, Floor 5, Yau Lee Centre,45 Hoi Yuen Road, Kwun Tong.Kowloon,Hongkong

For inquiries, please get in touch with marketing@wigain.com