Shipping Policy

THE AGREEMENT:The use of this website and services on provided by WIGAIN are subject to the following Terms & Conditions of Use (hereinafter the "Agreement"), all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as "Website") and any services provided by or on this Website, WIGAIN’s products, programs and services (collectively as "Services").

1. Shipping country and region

Currently, Wigain supports global shipping services.

2. Shipping period

All product orders are processed and shipped within 4-10 business days.

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days.

Please allow additional shipping days for delivery.

We will email you if there is a significant delay in shipping your order.

3. Shipping cost

Wigain offers free shipping on orders over $100.

4. Wrong Address Disclaimer

The customer is responsible for ensuring that the shipping address entered is correct. We expedite processing and shipping times, so there is always a small window to correct incorrect shipping addresses. If you believe the shipping address you provided is incorrect, please get in touch with us immediately.

5. Undeliverable orders

Orders returned to us as undeliverable due to incorrect shipping information are

Restocking fees determined by us are subject to payment.

6. Package lost/stolen

wigain.com is not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered to your address, but you have yet to receive it, please report it to your local authorities.

7. Return request days

wigain.com allows you to return goods unconditionally within seven days. So you know, the item should be returned intact.

If you need to return the product 7 days after receiving it, you will need to bear the round-trip shipping and other loss costs on your own.

8. Out-of-stock product process

In the event of a shortage, wigain.com has the following options.

wigain.com waits for all items to be in stock before shipping.

9. Import duties and taxes

Currently, our products are shipped to most countries with duty-free and free shipping.

If, while transacting with wigain.com, a situation arises you have the following options regarding taxes and import duties: You must pay the necessary fees when the item arrives in the destination country.

10. Acceptance

By visiting our website and placing an order, you voluntarily accept the terms of this Shipping Policy.

11. Contact Information

If you have any questions or comments, please get in touch with us via the following contact information.

12.Regarding Product Warranty

Within 6 months after receiving the product, if there are any quality issues (excluding human damage), a full refund is supported;

Exceeding 6 months of discount only supports repair price compensation, up to a maximum of $50.

Email: wigain2021@gmail.com

Updated Dec 1st, 2024.